1. Introduction
At FashionFest, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, this Refund and Returns Policy outlines the conditions and procedures for returning items purchased from FashionFestStyle.com.

2. Returns
Eligibility for Returns
Items must be returned within 2 days from the date of receipt.
Items must be unused, unworn, and in the same condition that you received them.
Items must be in the original packaging with all tags attached.
Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items
Sale items
Gift cards
Custom or personalized items
Intimate apparel (such as lingerie)

How to Return an Item
Contact Us: Email our customer service team at Contact@fashionfeststyle.com with your order number and reason for return.
Receive Return Authorization: We will provide you with a return authorization number and instructions on how to return the item.
Ship the Item: Pack the item securely in its original packaging and include the return authorization number inside the package. Ship the package to the address provided by our customer service team.

Return Shipping Costs
Customers are responsible for the return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds
No refunds are available. Only exchanges are provided.

If you have followed all the steps and still have not received your exchange, please contact us at Contact@fashionfeststyle.com or via WhatsApp at +91-6235470635.

4. Exchanges
Ready Stock Details – Shipping Policy

Dear friends, please note the delivery of ready stock items will be in 7-10 working days. If a ready stock item gets sold out after your payment is made, you will be informed, and your amount will be refunded.

*Once booked, orders cannot be cancelled.
*Expect color variations; 100% color match may not be possible due to different mobile phone resolutions.
*Dissatisfaction and self-judging about materials and color will not be grounds for exchange.
*If you have any doubts, please check with us before purchasing.
In some cases, size tags may not be stitched.
For any return, the shipping charge will be borne by the customer.
Switch on the video button and start opening the package. The video should be continuous without any cuts or pauses. Without the video, no dress can be exchanged.

Prebooking Details
Please note the dispatching of prebooking items will take a minimum of 25 to 30 working days. This period may vary slightly.

*Once booked, orders cannot be cancelled.
*Expect color variations; 100% color match may not be possible due to different mobile phone resolutions.
*Dissatisfaction and self-judging about materials and color will not be grounds for exchange.
*If you have any doubts, please check with us before purchasing.
*Switch on the video button and start opening the package. The video should be continuous without any cuts or pauses. Without the video, no dress can be exchanged.

Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at Contact@fashionfeststyle.com or via WhatsApp at 6235470635 for further instructions.

5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: Contact@fashionfeststyle.com
WhatsApp: +91-6235470635